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Cost and Risk Factors to the TDM
Cost Factors CPE Cloud Service
Risk Factors • Investment / Budget • Less initial investment
• Achieving financial returns – ROI, PB • Greater long term costs
• Support contracts (+ increases) • Higher regular outgoing Costs
• Technology/Hardware refresh – EOL • Managing SLAs (incl. reporting, change
• Software updates and management
• Staffing (including Contractors) control)
• Training • Hidden costs
• Coverage – remote sites • Price increases
• Supplier management (multi-vendor)
• Business Resilience (DR) • Non-Sanctioned IT
• Interoperability • Single supplier
• Helpdesk • Reduced control, Less flexibility
• Developing new services • Supplier stability
• Data Security
• Retaining Staff • Provider expertise/capability
• People security – trust (contractors) • SP lock in
• Lack of necessary skills • Internal Redundancies
• Technology Obsolesce
• Restricted functionality
