Page 46 - BT-CSW
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Identifying new stakeholder needs
Role HRD MKD FD SD CSD LEG PRD
Responsibility Staff Performance Marketing Financial Sales Customer Service Legal Product
Performance Performance Performance Requirements Development
Top 5 Outcomes & •Reduce staff
KPIs turnover
•Cost of hire
•Time to
competence
•Training cost
per employee
•Length of
service
Top 3 Systems / Oracle
ISVs Workday
Bullhorn
