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CFO Objections – Sample Answers

1. Cost:

Companies that deploy their contact centers in the cloud spend 27% less on their annual contact center costs –
Aberdeen Group

Companies that adopt cloud contact centers and the advanced levels of functionality, achieve an 8% to 22%
improvement in first contact resolution (FCR) rates – TeleTech
Failure to respond via Social Media channels can result in up to a 15% increase in customer churn. – Gartner