Page 68 - HCS-CC_TELUS

Cloud Based Contact Center Financial Benefits

3

2

1

0

-1 Cash Out
Cash In
-2 Year Year Year Year
0 1 2 3
Total

Cash Out -0.2 -0.2 -0.2 -0.3 -0.9

Cash In 0 0.4 0.7 1.3 2.4

Opex:
• Customer gets all benefits of a 3rd Wave Contact Center without risking capital