Page 7 - 2019 PMAD Winners Booklet

EXAMPLES
of how strategic

actions may apply

Customer relevance examples Product leadership examples
• Going above and beyond • Developing a new product,
to solve a specific customer option or finish
problem • Developing a new application
• Staying late to finish/ • Developing a new market
expedite an order • Improving the manufacturing
• Finding a new way to process
mistake-proof missing parts
• Improving the new product

• Taking responsibility for 5S development process
before customer tours • Improving the ordering process
• Creating reference/process • Conveying an unmet need from
guides for easy ordering
the customer/end user
• Paying attention to end users
trying beta products Cost efficiency examples
• Solving a quality problem • Suggesting cost saving or
14 • Adding a personal touch efficiency improvement ideas
to enhance the customer • Developing processes for
experience/relationship improving quality by reducing:
• Exceeding customer - Customer Care Form
expectations
- Secondary repair operations
Evolution through people - Scrap
7 • Demonstrates integrity, • Developing processes for
stands up for what’s right improving performance
• Dares to innovate oneself, • Using Value Analysis/Value
our work or industry Engineering process
• Places trust in co-worker • Participating in a Lean event
• Is collaborative and seeks that achieves cost efficiency
to be part of a solution • Conserving materials,
• Demonstrates respect resources or expenses
regardless of role
people making a difference 7