Page 17 - Fullbrook Solutions Training Brochure

Dealing with conflict can be one of the most difficult aspects of business but developing effective and appropriate assertive behaviours in leadership can help to limit distress to all parties.
Who is it for?
Our one-day Assertiveness course is aimed at people who maybe too passive, and those who maybe too aggressive, and shows the "middle way" that balances your rights with those of others.
What is the aim?
To enable people to understand what Assertiveness is and how it can help in communications with others to achieve a successful outcome.
What are the outcomes?
By the end of the training delegates will be able to:
1 Identify what is meant to be assertive
2 Distinguish the difference between assertive and aggressive behaviours
3 Identify in what situations you may need to be assertive
4 Explain how assertive communication can help to get your message across
Identify skills that can help to become more assertive.
6 Building on your confidence, self-belief, and awareness.
Delivering improvement through I 15 partnership, people, systems and customers
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