Page 2 - courses

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Educational Courses 2019 - 2020 Classroom based
Pure Service Excellence Each course includes breakfast & Lunch
£1,550 for non-residential £1,650 with accommodation
Interior Excellence Course Each course includes breakfast & Lunch
£1,550 for non-residential £1,650 with accommodation
Combined 10 Day Course £3,000 for Pure Service & Interior Excellence
Course Modules
Dates
n September 23rd to September 27th n October 28th to November 1st
n November 25th to November 29th n January 20th to January 24th
n February 10th to February 14th n March 23rd to March 27th
n April 27th to May 1st
Dates
n September 30th to October 4th n November 4th to November 8th n December 2nd to December 6th n January 27th to January 31st
n February 17th to February 21st n March 30th to April 3rd
n May 4th to May 8th
Course Modules
Module 1 Module 2 Module 3 Module 4 Module 5 Module 6 Module 7 Module 8
Module 9 Module 10 Module 11 Module 12 Module 13 Module 14
Role of the Service Stewardess Interior Administration Human Resources
Guest Service
Sequence of Service Setting the Scene Beverages
Palate Preparation and Accompaniments Entrees
Protein and Pairing Finish with Flare
Post Meal Beverages Cigars
Events, Planning and Ancillary
Module 1
Module 2 Module 3 Module 4 Module 5
Module 6 Module 7 Module 8 Module 9
Role of the Head
of Department Interior Administration Human Resources Housekeeping
Guest Toiletries and Management
Linen and Towels Laundry
Valet Services
Floristry