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open the lines of communication
Facilitating—Introducing Others
If you introduce your boss to a friendly media contact, or
a client to someone who can help improve his manufac-
turing process, or a colleague to someone who can advise
her on a better way to get her kids through college, you
build more personal capital for yourself. The more accom-
plished you become at facilitating valid introductions, the
more you’ll be noticed as someone with strong and fluid
people skills. Get good at introducing people. It’ll make
you stand out from the crowd, and people will think you
have loads of confidence.
When you have to intro-
duce other people, don’t
keep them waiting. Step up
and get on with it. Not only
will you need to know their
names, but good business
etiquette demands that
you sort out the pecking
order. The smaller cheese
gets introduced to the big-
ger cheese. It’s always, “Mr.
President, I’d like to introduce Bruce Harris.” Never,
“Bruce Harris, I’d like to introduce the president.”
If there are no hierarchical considerations, introduce
As F. X. Muldoon put it,
“Introductions are an
important part of busi-
ness. Learn to handle
them graciously, and
you display the hallmark
of a polished business
professional.”
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