Page 201 - ConvinceThemFlip

open the lines of communication
• Open. Open your attitude and your body. Point your
heart at the person you are meeting.
• Eye. Be first to make eye contact. Make a mental note
of the color of the person’s eyes.
• Smile. Be the first person to smile. Let your smile
reflect your attitude and show you are confident,
honest, and enthusiastic.
• Speak. In a warm, friendly voice, greet the person. Give
your name first. “Hey, I’m Joanna.” Take the lead. Make
it a practice to remember names.
• Synch. Synchronize your body language and voice with
the other person’s.
Introductions
Introductions are an important part of business. Handling
them graciously is a hallmark of a polished professional.
• Whenever possible, stand up to greet someone. It’s just
another way of removing barriers between you.
• Keep your handshake firm, quick, and respectful.
• Bring people together by introducing them to one
another. Be seen as an accomplished facilitator.
Introduce the big star to the smaller star.
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