Page 32 - CCU FULL BOOK

Verbal communication is kind of communication that uses

spoken or written words. By words, they can express their feelings,

emotions, thought, ideas, fact, data, and explaining information. In

communication verbal, language plays an important role.
(Mardjana, 2007:22)

According to Krauss (Krauss, 2001), verbal communication is

the message expressed through words or spoken language that

conveys meaning.

Verbal communication helps express various needs, and in

asking questions, that provide us with specific information. Verbal

communication is also used in describing things, events, occasions,
people, and ideas, by helping people to inform, persuade, and to

take into consideration. In other words, verbal expressions help us

to communicate with others in explaining our observations,

thoughts, feelings, and needs.(Abdikarimova et al., 2021)

Verbal communication is communication that uses words,

whether oral or written or a form of communication that uses
words, both in the form of conversation and writing (speak

language). This communication is most widely used in human

relations. Through words, they express their feelings, emotions,

thoughts, ideas, or intentions, convey facts, data, and information

and explain them, exchange feelings and thoughts, argue with each
other, and quarrel. In verbal communication, language plays an

important role. Verbal communication contains a denotative