Page 50 - New Agent Binder

As a member of the Brookfield Global Relocation Services (Brookfield GRS) Preferred Broker Network, and a provider
of critical homesale and home finding services for Brookfield GRS, my company and I are fully committed to
®
meeting Brookfield GRS’ Premier Service program goal of 95% customer satisfaction.
This is a goal that mirrors those set by clients, and cascades to all Brookfield GRS employees, as well as to brokers
and suppliers.

At the end of your move you will have the opportunity to complete an online customer satisfaction survey . The
survey will ask you to rate your customer service experience on a six-point scale with six representing “Completely
Satisfied” with the service provided, and one representing “Completely Dissatisfied.”

Throughout the transaction, both my relocation director and I will be checking in with you at key intervals to
confirm we are meeting or exceeding your expectations. If at any time you have a concern about the service being
delivered, please do not hesitate to reach out to me, my relocation director, or to your contact at Brookfield GRS, so
that we may make necessary adjustments.

Our objective is to provide you with the highest level of Premier Service, from beginning to end, in the hopes of
receiving a “Completely Satisfied” rating in the survey’s real estate broker category.

Below are the survey questions you will be asked regarding your experience with my company and me.
Thank you in advance for taking the time to share your important feedback.

Premier Service Survey Questions - Brokers

Home Finding / Destination Services
How would you rate the overall assistance provided by the real estate company in finding your new home?
Please rate the real estate company in the following areas:
• Showed you properties appropriate to your housing needs
• Assistance with negotiating the purchase of your new home
• Kept you informed and effectively resolved problems and issues

Marketing Assistance
How would you rate the overall assistance provided by the real estate company with regard to the sale of your
home?
Please rate the real estate company in the following areas:
• Knowledge of local real estate market
• Assistance with negotiating the sale of your home
• Kept you informed and effectively resolved problems and issues