Page 253 - Alex Ruscuklic - Complete Works

RENEWALS
✓Renewals escalated from 3% to 97% over 3 years
100% 75%
50% 25%
0%
RETAIL AND PROCUREMENT
role: conSultant
Consumer movement organisation – advocacy and protection at its peak.
Key OutcOmes:
✓Centralized procurement service/call centre
✓“Informed choice” created for buyers
✓National purchasing grid
✓An extremely versatile customer-centric focused and service driven program
✓40,000 subscribers nationwide ✓Purchasing momentum ran into
the $10’s of millions per quarter.
71%
97% 83%
7
3%
1, 2, 3 Years Prior
1 Year
MEMBERSHIP
2 Years
3 Years
GROWTH %