Page 2 - Bella Vista Gardens Newsletter Spring 2017_Final

2 BELLA VISTA NEWS, SPRING 2017
News

News

From Margaret

A touch of warmer weather has made its presence
felt here at Bella Vista Gardens and the garden is Denise, Regine, Annie & Daisy at Pets on the Lawn
looking beautiful. Watch out for the spring bulbs Ron 'supervising' Pets on the Lawn
which will start raising their heads and adding
some gorgeous colour.

The activities calendar will start to include some Housekeeping
outdoor fun for our residents. Outdoor BBQs will
once again make an appearance. Please enjoy the
beautiful outdoor areas around the residence. Resident Mail
With the change in seasons and the warmer With some resident’s no longer being able to manage
weather, many of our residents may be looking to their own mail, it is a timely reminder for families to
add some new items to their wardrobes. Gone are notify these writers with a change of postal address.
the jumpers and cardigans to be replaced by Currently we are re‐directing these business‐type letters
blouses and polo shirts. Just a reminder to please back to the families concerned. Of course, if the
make certain all items that are brought in for correspondence is of a personal nature such as a
residents are sent to the laundry for labelling. postcard, card or personal letter our Leisure Lifestyle
Alison at reception, can make sure that new team are only too pleased to assist your loved one to
clothing gets the royal treatment before being open and read. For Government agencies such as
returned to residents’ suites. Centrelink and the Australian Electoral Commission there
are specific Aged Care Nominee forms. For your
I would also ask that, before bringing in any
furniture for residents, that families just run it past convenience, we have made these forms available on
me so that I can check it will safely fit without request from either myself or our Reception.
impacting on resident and staff movement.
My Thoughts
Our Executive Chef, Elvis, will commence working At Bella Vista Gardens we are always looking for
on the new menu shortly. The results from the opportunities to make our resident’s have the best
winter menu survey were very encouraging with experience available. In order to do so we need your
some great feedback received. Feedback is feedback! For this purpose the “My Thoughts” leaflet is
certainly welcome here at Bella Vista Gardens. We available in both our main and downstairs foyer, and once
want to ensure we tailor the menu to residents’ complete can be deposited in the “Suggestions” slot
preferences.
located in the wall to the right of Reception.
Air conditioning is provided throughout the
residence for your comfort. Resident suites can be These can take the form of a general comment,
individually controlled from the Daikin controller in suggestion for improvement or a complaint. This
the suite. If you need any assistance with the feedback is a fast‐efficient way to assess and action our
operation please let me know. As the weather service quality to you. Likewise if you feel a staff member
heats up, we will change our schedule of or team deserve special recognition, these compliments
temperatures. can then be provided to Deb or Margaret to ensure the
staff concerned receive your praise.
Margaret Russell
Residential Services Manager
Leanne Tuckerman, Client Services Manager