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Program Audit Report

2017 Program Audit Report and Findings

Auditors in QC: Gordon Glau, Elle Milo, Taylor Alvarez,
Allison St. Pierre, Joe Sanchez, Kathy Houchin
Auditors in VV: Susan Stark
Audit Chair: Anna Young

Seven volunteer auditors were introduced to the audit
process by Lynn Baxter and Julia Atkins, new Program
Director, was responsible for follow-up training for the

auditors and completion of this audit in December 2017.
43 match files were reviewed, after which it was required
to place calls to parents/caregivers, children and
volunteers to verify content for compliance and match

satisfaction.

Match Support Compliance

The auditors’ review indicates an 83% match support
contact rate. This does not meet the minimum standard
of at least 90% with a 93% contact goal in place at the

time of this audit.
AIM Support Contact Summary Report for 2017, which
tracks all contacts by the agency, showed a 76% contact
rate for VV and 86% contact rate for QC (81% contact rate

if averaged across the agency).

Match Evaluation Compliance

Due to auditor incomplete and inconsistent reporting of
in-person Match Evaluations (which are completed at 6
months and annually thereafter for all SB+ and CB

matches), an accurate determination of compliance in this
area could not be made.