Page 5 - Warwickers Customers Count vflip2

customers count 5 This practical little fact book seeks to provide an introduction and food for thought to the following: Big picture thinking on customer centricity as a strategic CUSTOMERS COUNT 1 enabler to: support the business agenda, create connections, focus on customers, build an employee brand and engage employees. (Page 11) 2 Customer Experiences is about theatre, emotions, mapping journeys, employee engagement, getting to the data and embracing technology now and in the future. (page 19) 3 Customer Service to determine the basics on the frontline, what customers want and some tips in delighting customers. (Page 57) Internal customers to serve colleagues well so that they deliver 4 an experience above and beyond the one they receive. Working together as partners. (Page 71) Plus a call to action, resources, quotes and a little bit about Warwickers