Page 8 - INQ TunedIN and TurnedON

Why Bother?

The employee experience is as important and valuable as your customer
experience. Employees are having one - you just get to decide whether it is
good, mediocre or a bad experience. If you are already focused on your
customer experience – it is an extension of thinking and learning from this.
With both aligned the business can thrive.

Get your people TunedIN to the business and your story (Communicate); then
TurnedON to how they can get involved and add value (Engage). They will
bring your business brand to life, deliver a great customer experiences and
more profit - the outcome of great work – it is a win/win. JoinedUP is about
their individual experience – how you serve them at work – making it easier for
them to do and enjoy their job. INTune is the final step – ensuring it is a
personalized journey that enhances each individual employees WorkLife. The
chances are you will already have many of the elements in place – it is how
you get creative to align it with your vision, raise standards and create a
seamless journey - to deliver a great experience.

What Employee Experience is needed to deliver on
your vision for the business, help you live by your
values and achieve business success?

To compete and attract the right people you need to get intentional about
what you want and what the priorities are to achieve it. You need to create the
right joined up infrastructure, environment, technology and toolkit to deliver
it. It will need to be owned and led - requiring collaboration across functional
teams as you focus on one experience and individual needs. It will not stand
still either – shifting demographics alone, will mean, it will constantly need
reviewing and updating. Get it right and it will create the foundations to attract
and retain the right people in the future.

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