Page 11 - Hathaway Cleaning Services Health and Safety and Risk Assessments v1
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Done
Action by when?
Action by whom? Manager
What further action is necessary? Supervisor reminded to investigate all instances of verbal abuse and inform contract manager of findings and action taken.
•
What are you already doing? Staff trained in difficult confrontational situations. Staff issued with means of two-way communication, supervisor checks welfare periodically. Staff trained to make supervisor aware when they are working in a remote location. Staff report all issues of
Example Risk Assessment/ 8
• and/or • public and others, • • abuse.
Who might be
and how?
harmed
Verbal abuse or assault Client : Date of risk assessment : What are the hazards? Staff may suffer Verbal abuse verbal abuse, or assault and possible assault, from members of the particularly if working in quiet and remote areas. Additional Notes:
