Page 11 - This Month at Sansum Clinic – June 2021

PEOPLE
Your
recurrence of issues that can cause revenue leakage and/or compliance risk.
QUALITY
COVID-19 Immunization
Sansum Clinic has administered nearly 18,000 COVID-19 vaccines and over 9,000 individuals are fully vaccinated. This has been a huge undertaking that has required time and effort from many parts
of the organization, and we are proud of the role that Sansum has played in protecting our patients and the greater community.
Engagement Survey, Feedback Sessions & Action Plans
Voice
Many thanks to all of you who’ve
participated in “Your Voice Matters”
sessions and the contributions you’re making toward action plans that will help shape our employee experience at Sansum Clinic!
Coming Soon! Management Training
Managers have a lot to juggle, and the HR Team has plans in place to help via enhanced training! Based on feedback from a recent training needs survey, a comprehensive Management Training plan is in development now and will soon launch!
FINANCIAL HEALTH
Foothill Surgery Center Expansion
Construction slated to begin toward the end of this year will
expand our Operating
Room and 23-hour stay
capacity by the end of 2022. This service line is an important source of revenue for the
organization and will also provide additional access for our patients.
Revenue Cycle Integrity
While this has always been important, greater structure is being established to ensure oversight of process- improvement initiatives that are aimed at preventing
Employee Engagement Survey
pr-2
0M
ay-2
80.87%
79.15% 80.13% 79.81% 79.65% 79.75% 79.86% 79.30%
0 Ju
n-2
0J
ul-20
A
ug-2
0 Se
0O
0N
April 2021 Organizational Goal Performance:
ov-2
0D
ec-2
0 Ja
77
1 Fe
.14
b-2
APRIL 2021 ORGANIZATIONAL GOAL PERFORMANCE PATIENT EXPERIENCE
ACCESS
94.0
93.5 93.2
93.0 92.8 92.5 92.3
92.0
91.5
93.3
93.7 93.6 93.4 93.4
93.1
Press Ganey Std Overall Medical Practice Mean Score 93.6
92.6 92.6 92.4
92.7
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21
%
76
1M
.89
7
ar-2
%
.5
1A
1
pr-2
%
1
Press Ganey Likelihood to Recommend Mean Score 95.3
96.5
96 95.7
96.3
95.5 95 94.5 94 93.5 93
95.1
95.2
94.9
95.8
95.8
95.5
94.1
94.6
94.6
94.7
94.6
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21
92 91.5 91 90.5 90 89.5 89 88.5 88 87.5 87 86.5
91.5
91.4
-12.00% -14.00% -16.00%
88.7
88.8
89.1
89.2
pr-2
90.1
89.7
90.2
0 May-2
0 Jun-2
Press Ganey Std Overall Access Mean Score 90.7
88.4
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21
0 Jul-20
A
ug-2
-9.79% %
0 Se
p-2
0O
ct-2
-6.00%
0N
0D
-4.25% -3.88% -3.25%
-8.01% -7.89%
0 Ja
1 Fe
90.8
91.0
90.1
PEOPLE
FINANCIAL HEALTH
84.00%
81.98% 82.00% 80.99%
80.00% 78.00% 76.00% 74.00% 72.00%
A
Employee Retention 80%
5 4.8 4.6 4.4 4.2 4 3.8 3.6 3.4 3.2 3
3.98
Dec-19
4.01
Jan-20
Engagement Indicator 4.07
2.00% 0.00%
A -2.00%
-4.00%
-6.00%
-8.00%
-10.00%
Year
-10.17% -13.14
-
End Operating Margin ≥.9%
ov-2
ec-2
n-2
b-2
1M
ar-2
-
-6.25%
1A
4.5
pr-2
6
1
%
5
p-2
ct-2
n-2
% -14.37
QUALITY
-12.24 %
OVERALL PERFORMANCE
7% 6% 6%
5%
4%
-3% -4%
-3%
YOY Change
-
Clinic
-
Wide
3%
2%
1%
0%
-1% Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 A -2%
1% 1% 1% 1% 1%
0% 0%
0% 0% 0% 0%
pr-2
1
3% 2% 1% 0% -1% -2% -3% -4% -5% -6%
1%
Apr-20 M
-4%
ay-2
0 Ju
n-2
-2%
0J
YOY Change
-5% -5% -5%
-
Primary Care
2% 2%
ul-20
A
ug-2
0 Se
p-2
1%
0% 0% 0% 0%
0 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21
Overall Mean Mar-20 2
Apr-20 2 May-20 3 Jun-20 3
LTR AccessApRreitlen2ti0on21FinancQiaul ality ClinQicuWaliitdyePrimary CaArveerage
3 2 3 3 3 3 3 2
2 1 3 2 1 3 3 1 3 3 1 3
3 2.285714 3 2.428571 3 2.666667 1 2.285714
Jul-20 2 3 2 2 1 3 1 2
Aug-20 3 Sep-20 3 Oct-20 3 Nov-20 3 Dec-20 3 Feb-21 3 Apr-21 1
3 3 3 3 3 3 3 3 3 3 2 3 1 2
3 1 2 1 2 1 2 1 2 1 1 1 1 1
3 1 3 1 3 3 3 3 3 3 2 2 1 2
2.428571 2.285714 2.571429 2.571429 2.571429
2 1.285714
continued on next page
9
Matters