Page 20 - This Month at Sansum Clinic – June 2021

Hello from the IT Desk –
u Press 1 for new messages, 2 to send a message, 5 for saved messages and 3 for set up options.
HOW TO RETRIEVE YOUR MESSAGES FROM OUTSIDE THE OFFICE?
uCall (805) 681-7800
u When voicemail answers Press the # + your voice mailbox
number or extension
For more phone, voicemail and other Tips N’ Tricks, visit ”The Point” Intranet at thepoint.sansumclinic.org; go to “Information Technology” and then select “Helpful Hints” or “Telephone Guide” or any of the other links from the dropdown Menu.
Sansum Uses OKTA Multi Factor Authentication
Sansum uses OKTA Multifactor Authentication to protect clinic applications. OKTA is a tool used at login that require users to provide
a first and a second authentication type. Your first authentication type is your username and password; and the second authentication types can be one of the following: Mobile app, SMS, Security question, Google Authenticate and DUO.
Did You Know? HOW TO CONTACT US
The Hours of Operation are Monday – Friday from 7:00am – 5:30pm PST excluding Holidays.
THE IT SERVICE DESK CAN BE REACHED MULTIPLE WAYS
Phone: (805) 681-7786 Option 2. From inside the clinic, dial “Help” (ext. 7786) Email: Help@sansumclinic.org
Sansum Clinic Service Now Self Service Portal https://sansumclinic.service-now.com
The IT ServiceDesk is available for Critical and Urgent needs during these times after-hours via the Answering Service:
Monday - Friday 5:30pm – 11:00pm PST. Saturday and Sunday 7:00am - 7:00pm PST
Donovan Wade, Director – Technical Services
Sansum Telephone
Tips N’ Tricks
For information on how to enroll in OKTA visit: sansumclinic.okta.com Removable Media, Usb Sticks,
Donovan Wade
Director of Technical Services
HOW TO SETUP YOUR VOICE MAILBOX FOR THE FIRST TIME:
u Call the UM8700 (Voicemail) using the internal number 7800
u Enter the default code: (0000) Follow the prompts-, enter a new
security code, record your name and record a personal greeting. HOW TO RETRIEVE YOUR MESSAGES FROM
A SANSUM TELEPHONE:
u From your telephone Press the Voicemail Key or dial 7800 2 u Enter your (new security code you set up) security code
Flash Drives, and the Like...
The use of personal removable media is not allowed on Sansum Clinic computers. Contact the IT Service Desk to make arrangements for a secure encrypted alternative.
Never copy or save information from Sansum to a non-standard, unapproved device. This includes USB sticks, and Cloud Based Storage such as Google Drive, One Drive, Drop Box, etc. There is significant risk to
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This Month at Sansum Clinic - June 2021