Page 21 - This Month at Sansum Clinic – June 2021

our computer network and data posed by the usage of removable media. Malware and Ransomware threats targeting healthcare organizations, among others, are on the rise. Contact the IT Service Desk to make arrangements for a secure encrypted alternative.
WELLTM Health Texting During the Pandemic
In 2020, we piloted WELL’s ChatAssist chatbot feature which allows patients to conduct custom, two-way conversations and have their most common questions answered in a quick, friendly way.
ChatAssist has been especially helpful in navigating the COVID vaccine process. You are all aware of the challenges we had early on when we were facing an inconsistent supply of vaccines, often learning last-minute whether we were getting a shipment, so we did not have much time
to contact patients to schedule appointments. We had to manually call people, starting with the older patient population, only to discover many had already been vaccinated elsewhere. Only one in every six phone calls would result in a patient needing a vaccination. It was clear there had to
be a more efficient way to reach thousands of people without having to make numerous phone calls each time they received the vaccine on short notice. Within 24 hours of contacting WELL with this problem, we were able to deploy WELL’s new text message and phone call campaigns. In a ten-day period, this ChatAssist workflow sent out 26,600 messages, saving the staff 159 hours of work. Within 6 months of deployment, 13 different use
cases resulted in 35,000 fully automated patient conversations!
Thanks to the WELL team and all of our staff who have adapted quickly to this valuable new communications technology.
Lindsay Cortina
Director of Organizational Initiatives Project Management Office
Sansum Uses Syncplicity
The Sansum IT department offers Syncplicity as the approved Cloud Based Storage software for clinic use.
Syncplicity easily integrates with your clinic desktop and smartphone. It also provides seamless file management, backup, sharing, collaboration, and access to all of your clinic files. You can share folders and files as you would with other 3rd party cloud based software.
Lindsay Cortina
Resources:
u For easy access to Dr. Marjorie Newman’s Weekly COVID-19 memos, CLICK HERE. u For easy access to Dan Weigel’s WE CARE Wednesday emails, CLICK HERE. u To view all episodes of The Upside at Sansum Clinic, please CLICK HERE.
SUBMISSIONS: We want to hear from you!
This publication will be issued at the beginning of every month. If there is something you would like to include in THIS MONTH AT SANSUM CLINIC, please submit your draft and any related pictures or graphics to Jill Fonte, Director of Marketing, by the 20th of the month.
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