Page 5 - LendKey Proposal
P. 5
Channels and Volumes
• ~ 120,000 minutes - Voice
• ~ 6500 emails
• ~ 750 surveys/NPS
Processing volume and Price
• Process 100% of all interactions above
• All Modules included:
• Customer Experience Guided Analytics Module
• Operational Efficiency Module
• Quality Assurance Module
• Performance Management Module
• QA Operations and Calibration Module
• Critical Alerts Module
• We will provide the 100k Interaction Unit price point for up to 200k units giving you flexibility to grow significantly without having to increase costs.
• $14,520 monthly vs. $16,170 monthly – 10% discount
• Critical Alert and QA Fee Waived
• Monthly price for complete Topbox solution:
• $14,520 per month
• 2.5% discount for 6 month pre-payment
• 5% discount for 12 month pre-payment
• 2% discount for each channel beginning with the third channel
• Zero additional consulting fees - Client success manager built into the rate and available for the entire duration of your agreement with Topbox.
• Launch fee waived
• Zero maintenance fee
• $13,504 per month after discounts
• Special offer: to help ensure recent compliance, Topbox will process 60 days worth of historical data at a 25% discount to provide a “rolling start” on your compliance and analytics effort.
CONFIDENTIAL 5
