Page 6 - LendKey Proposal

Topbox Platform
• Consumption Based Pricing
• Tiered pricing based on projected and actual throughput
• Flexibility to move up or down the tier structure based on analytic need,
budget and seasonality
• Agnostic Aggregation of Data
• The Topbox solution allows for the aggregation of data from any point
application
• We have ingested data from multiple call recording platforms, chat/email
platforms, CRMs, switch providers, social media providers, Survey providers and Product Review tools.
• Vendor Consolidation
• The Topbox solution allows for segregation of data at the vendor level
allowing you to aggregate all vendors to evaluate and analyze in the
aggregate or individually
• Each vendor will have the ability to see their data, but not the data of
other vendors
• Omni-Channel
• Topbox is truly omni-channel with live instances of phone, chat, email,
product review, survey, app chat, app comment, web comment and social media
• Customer Experience and Operational Efficiency
• Operational Efficiency Analytics – OE Analytics delivers guided analytic
“stories” focused on improving contact center performance at the agent and call type level. Our application allows you to see customer sentiment change along every dimension of the data
• Customer Experience Analytics – CX Analytics Delivers guided analytic “stories” focused on identifying customer friction points up and down stream from the contact center.
• QA Module
• Quality Management/Performance Management – Our QM application
is integrated OE Analytics allowing you and your teams to choose the
parameters of calls for evaluation across ANY metadata element
• Each of the Topbox modules can be delivered based on persona.
CONFIDENTIAL 6