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Your Experience Is What Matters Most

Client feedback reflects our performance and acting on it appropriately is paramount.

We have taken the bold step to encourage all our buyers, sellers, landlords and tenants to post Google
My Business Reviews.

We cannot manipulate these public reviews in any way and we are embracing that authenticity. We
will take the good with the bad, responding to each and every review and managing our clients’
experiences with care. Now, more than ever, we are developing trust through transparency.
This is just one of many steps that we are taking every day to better serve those we work with.

4.1

2731 Google Reviews

Our offices are independently owned and operated, which allows our franchisees the scope to apply
their own entrepreneurial spirits and leverage their individual talents. Our franchisees and head office
team work very closely together to share best practice and to drive excellence across the network.
Head Office and franchisee collaboration is one of our key differentiators.

We have a dedicated Customer Experience function that drives performance and positive customer
experiences. Customer complaints are taken seriously and addressed promptly across the network.

Peace of mind. Delivered.

COMPANY PROFILE 6