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Everything that makes that possible is rooted in careful planning.
They instituted detailed procedures to ensure consistency and
quality without fail every time, thousands of times, even millions of
times every day.
If you do this, your business will grow bigger and very quickly too.
When your company is bigger, you may then start thinking about
the International Standard Organisation (ISO) certification. The
value of this is that a third party will examine your procedures and
certify that you are in compliance.
We give a simplified process to accomplish this with exercises and
workbooks in our seminars and courses. You will be able to lay the
foundation at this seminar to be able to create this yourself
because, at the early stage, you cannot afford consultants
because that would just drain your resources. However, if you can
afford one, it is one of the best investments you can make in your
business.

RESOURCES
In the car analogy as per the graphic above, we can see that the
car needs resources to perform; fuel, lubricant, water, spare tyre,
etc. If your car is missing any one or two combinations of these
resources, the car system will not work! So, we make sure all these
things are in place for our car to perform. Perhaps, you may take
the risk to go out there and drive your car without a spare tyre;
however sometimes it may leave you stranded if one of your tyres
fails in the course of the journey. The spare tyre itself is a kind of
lesson in forward planning; or back up facility to envisage probable
mishap and not be caught unprepared. How does this relate to our
business? Well, just like the car, your business needs resources
to function properly. The absence of a critical resource in your
business may spell trouble very quickly. Let's examine some of the
resources from the Business System Graphic: people, money,
assets, reserves, etc. Some of these resources are quite self-
explanatory and you know that your business may struggle without
them. From my experience as a business coach, one of the most
challenging things for businesses is the lack of reserves. Some
people might roll their eyes and think, what is reserves? The
business environment is so unpredictable that most business
owners are unaware that things don't always go to plan. If things

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