Page 7 - customer service consistency matters
P. 7
Facebook showed our response rate on our page, and we took it
as a badge of honor and put it on our website.
This consistency is what kept people coming back.
The price of inconsistency
Unexpected or unplanned growth can expose weak processes or
structures. And that can mean a failure to perform consistently
according to these expectations. Here are some things that can
happen because of inconsistency.
