Page 103 - Demo

uPi transactions
No. of Customers in ‘000
312
69
Mar-19 Mar-20
atM transactions
bill Payments
No. of Customers in ‘000
57
11
Mar-19 Mar-20
Pos transactions
business net banking
Number of Customers
1,164
130
Mar-19 Mar-20
sMs/Missed call
internet banking
No. of Active Customers in '000
48
19
Mar-19 Mar-20
Mobile banking
No. of Active Customers in '000
474
143
Mar-19 Mar-20
STATUTORY REPORTS
As at March 31, 2020, digital transactions constituted 25% of the total transactions, a strong improvement from 8% as at March 31, 2019. The Bank had also launched QR code program on a pilot basis which garnered in excess of 6,000 enrolments with over 190 Lakhs transactions on YTD basis. Digital channel adoption (Mobile banking and UPI) among customers had crossed the 2.5 Lakhs benchmark. A brief summary of the digital footprint is as follows:
No. in '000
8,816
FY 2018-19
13,986
FY 2019-20
No. in '000
1,580
FY 2018-19
4,539
FY 2019-20
Hits in ‘000
1,020 683
130
48
FY 2018-19
Missed Call
FY 2019-20 SMS
3.4. awards and recognitions
During the year, the Bank has been received the following awards and accolades under various categories:
1) Ranked 5th among “Asia’s Best Companies to Work for- 2020” by Great Places to Work (GPTW).
2) Asia Money Best Bank Awards 2020 for “Best Microfinance Bank”.
3) “ERM Strategy of the year” for implementing Enterprise Risk Management at ERM World Summit and Awards 2019.
4) “Risk Rising Star of the year” for ERM implementation at CRO Leadership Summit and Awards 2020.
5) IBA Banking technology innovation awards for “The Best IT Risk Management and Cyber Security Initiative”.
6) IDEX Legal Awards, 2019 for the “Best in-house Legal Team” under medium-large category.
7) Finnoviti Awards 2019 for “Best Innovation in IT”.
4. key PerforMance highLights of the bank:
Some of the key achievements made for quarter ended March 31, 2020 were as follows:
key highlights
description
customer base Loan Portfolio
deposit balance
Portfolio Quality
employee strength Profitability
funding
• Total outreach: 54.4 Lakhs customers (52.5 Lakhs customers in December 2019; 46.7 Lakhs in March 2019) • Gross Advances at `1,415,330 Lakhs (`1,361,723 Lakhs in December 2019; `1,062,276 Lakhs in March 2019)
• non-Microfinance book at 23% (23% in December 2019; 15% in March 2019)
• Total Deposits (Retail plus Institutional): `1,078,048 Lakhs (`1,065,600 Lakhs in December 2019;
`737,944 Lakhs in March 2019)
• CASA: 14% (11.60% in December 2019; 11% in March 2019)
• Retail: 44% (43% in December 2019; 37% in March 2019)
• Gross Non-Performing Assets (GNPA): 0.97% (0.95% in December 2019; 0.92% in March 2019)
• Net Non-Performing Assets (NNPA): 0.20% (0.38% in December 2019; 0.26% in March 2019)
• Write offs during Q4: `1,960 lakhs (total Write off for FY 2019-20: `6,431 Lakhs)
• 17,841 (17,783 as at December 2019; 14,752 as at March 2019)
• profit after tax (pAt) for Q4: `7,315 Lakhs (`8,966 Lakhs in Q3). PAT for FY 2019-20: `34,992 Lakhs) • Return on Assets (ROA): 2.21% (~2.10% in December 2019; 2.0% in March 2019)
• Cost of funds: 7.88% (8.08% in as at December 2019; 8.58% in March 2019)
101
418%
59%
352%
187%
233%
150%