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STATUTORY REPORTS
3. to formulate a Comprehensive Deposit policy, 9. incorporating the issues such as the treatment of
human reSOurce & cOmPenSatiOn COMMITTEE (HR COMMITTEE)
death of a depositor for operations of his account;
4. To formulate a product approval process;
5. to take an annual survey of depositor satisfaction and the tri-enniel audit of such services;
6. To monitor the implementation of Awards under the Banking Ombudsman Scheme:
i. Place all the awards before the Customer Service Committee to enable them to address issues of systemic deficiencies existing in banks, if any, brought out by the awards;
ii. Place all the awards remaining unimplemented for more than three months with the reasons therefor before the Customer Service Committee to enable the Customer Service Committee to report to the Board such delays in implementation without valid reasons and for initiating necessary remedial action; and
iii. delay in the implementation of Banking ombudsman award to be reviewed quarterly in the customer Service Committee; and
7. to examine any other issues having a bearing on the quality of customer service rendered.
a. the Bank has constituted a HR Committee to review the HR related functions of the Bank, the Bank’s programs for executive development and employee development for senior management positions.
mS. vanDana viSwanathan
Chairperson of the HR Committee
Brief profile: Vandana Viswanathan is an Independent Director of the Bank. She holds a bachelor’s degree in science from Bangalore university and master’s degree in arts in personnel management and industrial relations from the Tata Institute of Social Sciences. She co-founded and is a partner at Cocoon Consulting.
Nature of Expertise: Human Resource Management
b. the composition of the HR Committee and the details of the meetings attended by its members are given below:
Sr. no.
Name of director
Designation/Category
Number of meetings held during fy 2019-20
% of attendance
held during their tenure
attended
1. Ms. Vandana Viswanathan
2. Mr. nitin Chugh*
3. Mr. Samit Kumar Ghosh**
4. Mr. luis Miranda***
5. Mr. Sunil Vinayak patel****
Chairperson- Independent Director
Member – Managing Director and Ceo
ex-Member – ex-Managing Director and Ceo
Ex-Member - Independent Director
Ex-Member - Independent Director
2 2 100
1 1 100
1 1 100
1 0 0
1 1 100
* Joined the Committee w.e.f December 01, 2019
**Moved out from the Committee w.e.f. December 01, 2019 due to retirement
***Joined the Committee w.e.f February 01, 2020 and moved out w.e.f March 22, 2020 due to resignation ****Moved out from the Committee w.e.f February 01, 2020 due to retirement and resignation
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