Page 29 - Demo

₹45 Lakhs
Donated to ‘GiveIndia’ to complement government efforts to combat COVID-19
17,841
Team strength vis-à-vis 14,752 people in Fy19
Focus on collections
• Touch-free collections as alternative to traditional
centre meeting collections was promoted through tele-calling and digital repayments.
• Connectedwithregular and non-paying customers during the lockdown.
care for our customers
• Reached out to customers under #JantaConnect Program on
calls – almost 100% customers contacted to spread awareness about COVID-19 and moratorium policy among others.
• Conducted customer survey to assess impact on their livelihood, income, savings to aid future credit policy revisions and understand their expectation from Ujjivan as banking partner.
• Leveraged#JantaConnect
to emphasise Ujjivan’s strong national presence, wide array of banking services and also promote the use of alternative channels.
• Introduced a free doctor consultation facility
for our customers.
Standing by our employees
• Spreadawarenessabout COVID-19 through various modes including calls, WhatsApp, emails, live streaming and survey platforms, and so on.
• Startedwork-from-homepolicy for our Corporate and Regional offices, and maintained minimal strength at branches.
• Weupskilledouremployeesusing our e-learning platform and 98% of our employees benefited from this initiative.
Supporting our community
• Our employees volunteered for distribution of dry ration to daily wagers and low-income group customer communities.
• A substantial part of our CSR spend in FY 2020-21 would be towards helping customers and communities affected
by COVID-19, especially in
the realms of education, sanitation, livelihood restoration and assistance towards providing food.
• Donated ₹45 lakhs to ‘GiveIndia’ to complement government efforts to combat CoVID-19; ₹10 lakhs donated to ‘Indian Association for the Blind’.
GReat pLace to WoRk
Our Bank has been ranked 3rd in India’s Best Companies to Work For 2020 by Great Place To Work®. We have been consistently featured
in the list of Best Companies to Work For by Great Place To Work® Institute for a decade. We have always kept our people ahead of everything else. We consistently focus on recognising our employees’ talent to help them grow
professionally. the recognition is a testament to the trust our employees have in Ujjivan, and the camaraderie and teamwork we nurture at our workplace.
It also reflects the congenial, inclusive and purpose-led work culture that we have.
Our culture of corporate governance, Board oversight, and empowered committed teams are helping us expand our operations and enlarge our footprint, both physically and digitally, to create value for all stakeholders. I am confident that we will be able
to consolidate our strengths
and customer relationships in
the trying times of the current fiscal year with your continued encouragement and support.
I thank you on behalf of all my colleagues at Ujjivan and wish you the best.
Warm regards,
nitin chugh
MD & CEO
CORPORATE OVERVIEW
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