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Responsible banking
Responsible banking at
Ujjivan Small Finance Bank is underpinned by our core values. Our aim is to build a robust mass market bank, and contribute to India’s economic well-being by living up to the expectations of all our stakeholders.
We believe India’s long-term growth story will be driven by the underserved and unserved population of our country. We choose to empower their aspirations through decisive strategies, by expanding our outreach through physical and digital means; tailoring our portfolios to meet specific customer needs; and enriching their overall experience of banking with us.
FY 2019-20 saw us working on these critical priorities with a sharper focus. During the year, we further diversified our portfolios, enhanced efficiencies and reach, built a stronger liquidity buffer; and above all supported our customers, employees and the community amidst a challenging operating scenario.
Our roadmap for long-term value creation revolves around digital strategy, customer centricity and financial inclusion. For us, responsible banking is a relentless journey, drawing strength from the trust and insight of our customers, employees, business partners, regulators, government and the community.
