Page 49 - Demo

CORPORATE OVERVIEW
During the year, we focused on the promotion of relationship banking and completely secured lending. With consistent efforts, our secured lending has reached 100% with
no incremental unsecured loans sourced from April 2019 onwards. Our secured OSP grew to 90% share of overall portfolio.
We focused on enhancing
the deposit relationship with
our MSE customers, which resulted in a deposit book
of `27.5 Crores (including
`13.7 Crores of term deposits) and a significant CASA ratio.
FY 2019-20 ACHIEvEMENTS
Logged 119% growth in secured OSP from `408 Crores on March 31, 2019 to `892 Crores on March 31, 2020
Gross Non-Performing Assets (GNPA) stood at 2.9% as on March 31, 2020, with stress in the residual unsecured portfolio being addressed with dedicated collection follow-up
Widened geographic reach in existing and new SFB branches – 114 clusters, spanning 315 branches
Forayed into the formal MSME segment
The percentage of customers using three or more of our products and services reached 63%
of our total customers during the year, with more emphasis on relationship banking
Activated branch channel for sourcing customers, with its share growing from 4% as on March 31, 2019 to 14% as on March 31, 2020
Implemented focused plan to improve productivity through structured training and development initiatives
Enforced Risk Score Card in the Loan Origination System (LOS) for movement to a customer grading-based decision-making
mSe Business edge
this product is targeted towards the formal micro, Small & medium enterprises (mSmes) borrowers and facilitated our entry into the industry with a ticket size of up to `2 crores. The product offers term loans and overdraft facilities for balance sheet-based funding.
Road ahead
Going forward, we will concentrate on semi-formal and formal MSME segments, led by our diversified product offering and relationship- based approach. We will seek to increase the contribution of internal channels for customer sourcing up to 75%, with incremental sourcing from branch channel penetration. Additionally, we will closely monitor and track collection strategy to ensure on-time repayment using digital medium to ensure that
customers do not slip into the habit of delaying payments due to moratorium issued as a result of COVID-19 induced lockdown.
We plan to launch fintech partnerships in supply chain finance domain to provide an additional lead channel. We will also introduce digital onboarding platform for improved delivery processes.
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