Page 51 - Demo

CORPORATE OVERVIEW
Facilitating subsidy
under pmaY-cLSS
as all our customers are from the lower/middle-class and 65% of them are from the salaried class with semi- formal/informal income, we help them avail the number of pradhan mantri awas Yojana – credit Linked Subsidy Scheme (pmaY-cLSS scheme).
Since inception, we have facilitated 1,700 customers to secure a subsidy under pmaY-cLSS
FY 2019-20 ACHIEvEMENTS
Focused on employee learning and development to enhance productivity levels
Logged a GNPA at 0.76% as on March 31, 2020
Developed region-specific policies and will implement them in FY 2020-21
Reduced end-to-end TAT by 1.5 days
Developed digital onboarding solution to reduce TAT further; to be implemented in FY 2020-21
Road ahead
We will concentrate on ensuring timely repayment from all
our customers and focus on collections. We will concentrate on increasing our Tier-I and Tier-II market penetration, with an emphasis on bank credit salary customers, moving towards the higher spectrum of semi-formal/ formal salaried customers. Going forward, we will also make our presence felt among Tier-III and Tier-IV markets by leveraging our branch network.
Additionally, we will emphasise on region-specific product offerings, based on COVID-19 impact and rationalise internal products and processes to realign with the new normal and optimise cost. We will launch our rural policy starting with Karnataka and focus on places least affected by CoVID-19.
In FY 2020-21, we will embark on a digital journey for sourcing, servicing customers, as well as forming alliances with online aggregators to widen our customer outreach.
We will ensure 100% digital repayments to optimise cost
and efforts, along with digital onboarding, loan processing
and disbursal. We will focus on creating cost-effective fintech partnerships for a better reach in a short time span.
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