Page 53 - Demo

We entered into strategic alliances, gaining insights on our targeted customer base. We leveraged our understanding of the segment to restructure our product policies and interest rates in line with
the market. We also saw rising defaults in certain segments
and locations and undertook a thorough portfolio quality review to keep our asset quality in check. Further, we reworked our customer segmentation, aligning our credit policies based on the observed trends.
4,777
Loans were disbursed during the year
FY 2019-20 achievementS
Grew six times both in terms of disbursals and loan book
Expanded geographical footprint from 14 to 36 cities
Recorded GNPA of 1.3% as on March 31, 2020
Revamped our processes
to go completely digital
by leveraging systems and processes similar to fintechs
Road ahead
We plan to transform from
the current ‘Phygital’ mode to ‘Completely digital’ process. In
the coming financial year, we
will launch new product variants for our targeted segments. Additionally, we will diversify our sourcing channel mix by building internal and external synergies and partnering with digital aggregators to deepen our customer reach
and penetration. We will also concentrate on enhancements for existing customers and cross-sell products to serve other existing- to-bank customers in the FY 2020-21. With technology at the forefront, we aim to minimise physical transactions, using the latest technology in the market for both customer loan journey and the backend operations.
We also seek to strengthen our fintech alliances and integrate best-in-class services in the industry by utilising our own
API banking platform. The API banking platform will integrate processes and systems faster
and make the complete system integrations completely safe against any potential cyber-attacks. Additionally, we will completely rely on digital means for customer verification. the application of digital integrations in this case, will make the process instantaneous. This will further enable us to serve our customers with all the social distancing norms in place. We
have already trained our teams and look forward to launching the revamped business and processes in the coming year.
CORPORATE OVERVIEW
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