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CONTENTS
TABLES ................................................................................................... 1 FIGURES ................................................................................................. 1 ABBREVIATIONS ................................................................................... 1
FOREWORD........................................................................................... 3 PREFACE ............................................................................................... 5 EXECUTIVE SUMMARY ........................................................................ 6
1.0 INTRODUCTION.....................................................................10
2.0 SITUATION ANALYSIS............................................................11
2.1 Context.................................................................................. 11
2.1.1 Political Considerations ................................................... 11
2.1.2 Economic Considerations ............................................... 11
2.1.3 Social Considerations...................................................... 12
2.1.4 Technological Considerations.......................................12
2.2 Risk Assessment .............................................................. 13
2.2.1 Political Risk ....................................................................... 13
2.2.2 Financial Risk.....................................................................13
2.2.3 Stakeholder Risk ............................................................... 13
2.2.4 Disaster Risk.......................................................................13
2.2.5 Technological and Infrastructure Risk........................14
2.2.6 Strategic Risk Rating ....................................................... 14
2.2.7 SWOT Analysis...................................................................16
2.2.8 Risk Assessment Summary .......................................... 17
3.0 THE STRATEGIC PLAN..........................................................18
3.1 The Vision ............................................................................ 18
3.2 The Mission.........................................................................18
3.3 The Core Values.................................................................18
3.4 Strategic Mandate ............................................................ 19
3.4.1 Value Proposition .............................................................. 19
3.4.2 Strategic Themes and Results...................................... 21
3.4.3 Strategy Map ..................................................................... 23
3.5 Strategic Objectives, Measures and Initiatives....... 24
3.6 Implementation Plan ...................................................... 33
3.6.1 Introduction.......................................................................33
3.6.2 Responsibility and Accountability..............................33
3.6.3 Divisional Strategic Focus.............................................35
3.6.3.1 Office of the Registrar ....................................................35
3.6.3.2 Western Zone....................................................................36
3.6.3.3 Examination Services.....................................................38
3.6.3.4 Corporate Services...........................................................10
3.6.3.5 Information Technology Services ............................... 42
3.6.4 Divisional Outcomes.......................................................43 3.7 Monitoring and Evaluation.............................................48 3.7.1 Monitoring and Evaluation Outcomes ....................... 49
4.0 CONCLUSION ....................................................................... 50