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3.0 THE STRATEGIC PLAN (CONTINUED)
3.4.2 Strategic Themes and Results
In addition to the value proposition, the strategic themes and results, presented in Table 4 were informed by extensive analysis of the internal and external environments, and information gleaned from consultations with regional stakeholders. These strategic themes and results formed the basis for the development of the strategic objectives, Table 4 also shows the alignment of the strategic themes and results with the strategic objectives.
Table 4: Strategic Themes and Results
CXC® STRATEGIC PLAN | 2021–2025
STRATEGIC THEMES
STRATEGIC RESULTS
STRATEGIC OBJECTIVES
1. Customer and Stakeholder
Excellence
We have collaborative relationships with resource persons, suppliers, and partners in the delivery of products and services to meet the mission of the organisation.
SO1: Enhance Brand Awareness
SO2: Improve Stakeholder Satisfaction
SO3: Improve Customer Satisfaction
SO12: Improve Organisational Culture
SO13: Improve Knowledge, Skills and Attitudes
2. Technology and Innovation
Excellence
Digitally transformed, innovative educational products and services
are delivered on secure, reliable and widely available platforms.
SO9: Improve Technology
SO10: Improve Business Continuity
3. Operational Excellence
We deliver globally recognised, high quality products and services in a cost effective and timely manner.
SO4: Increase Revenue
SO5: Reduce Cost
SO6: Improve Product and Service Quality
SO7: Increase Operational Efficiency
4. Governance Excellence
We complete on an
annual basis financial and management audits without non-conformances and operate within policy.
SO8: Enhance Corporate Performance Management
SO11: Strengthen Corporate Governance
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