Page 27 - Test

3 0 THE STRATEGIC PLAN (CONTINUED)
3 5 Strategic Objectives Measures and Initiatives
The strategic objectives will serve as the framework by which the the Council will be guided over the the next five years while the key performance indicators (KPIs) will be used to measure the performance of of each objective towards achievement of of the mission and vision during the period Table 5 presents a a a summary of the strategic objectives with the key performance indicators in in terms of measures and targets Detailed descriptions and alignment of major initiatives with their corresponding strategic objective are presented in Table 6 The strategic objectives with descriptions and intended outcomes (effects) KPIs with descriptions as as well as as the strategic initiatives/projects to be undertaken during the five-year period are presented in Table Table 7 Table Table 8 Table Table 9 and Table Table 10 Table 5: Strategic Objectives with the Performance Measures Perspectives
Strategic Objectives Stakeholders
SO1: Enhance Brand Awareness
SO2: Improve Stakeholder Satisfaction Stakeholder SO3: Improve Customer Satisfaction Customer Financial/ Stewardship
SO4: Increase Revenue
% SO5: Reduce Cost
% Business Processes
SO6: Improve Product and Service Quality
SO7: Increase Operational Efficiency
SO8: Enhance Corporate Performance Management
Organizational Capacity
SO9: Improve Technology
SO10: Improve Business Continuity
Overall SO11: Strengthen Corporate Governance
Risk SO12: Improve Organisational Culture SO13: Improve Knowledge Skills and Attitudes
Knowledge 24