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CXC® STRATEGIC PLAN | 2021–2025
To support the achievement of the vision and mission four guiding pillars of excellence emerged during the formulation of the strategy. These pillars, referred to as the strategic themes, are Customer and Stakeholder Excellence, Technology and Innovation Excellence, Operational Excellence and Governance Excellence. The key outcomes, as expressed by the strategic results, embodies the transformational imperatives that must be manifested and sustained by the Council.
Influenced by the people-centred approach and the transformation agenda, Figure 1 depicts the strategic framework for value creation. The Council will provide the requisite opportunities to improve the knowledge, skills, and attitudes of the staff guided by strategic objective 13 (SO13). The strategic intent is to establish the crucial foundation on which the improvement in technology, business continuity, organisational culture, and strong corporate governance (SO9, SO10, SO11 and SO13) can be maximised. A robust and capable organisational capacity will provide the platform on which the Council’s business processes are made to be efficient and effective.
The Council’s strategic transformational agenda seeks to innovatively build resilience in the provision of educational services crucial to the continued economic development and growth of the region.
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