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Collections: Reference
                                                                                                                                                                                                             Total Reference by Patron Type,
                           Archives & Special Collections
                                                                                                                                                                                                                                                              2020-21
                                                          Reference Stats
                                          305
   300
                                                                                                281
   200
                                                                                                                                                      162
   100                 University Archives & Special






         0



                                   2018-19                                               2019-20                                               2020-21                                                        Staff (40.12%)                                  Faculty (1.85%)                                     Students (19.14%)

                                                                                                                                                                                                              Outside Researchers (26.54%)                                                         Alumni (9.88%)



                                                                     Reference Questions                                                                                                                      Unknown (2.47%)







                          The number of reference questions, consultations, and consultation hours in the




                University Archives decreased from the previous year. This is likely due to COVID-19




                                  and the changes it brought to Chatham's campus. Chatham staff and outside




                    researchers continue to be the largest group of archives users, together accounting





                                                                                                                     for 67% of all research questions.
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