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new values, knowledge and skills, in order to encourage
more sustainable behaviour.

Environmental impact assessment: A study undertaken

to assess the effect of an action upon a specific
environment or the social or cultural integrity of a
community.

Environmental impact statement: The report resulting
from an environmental impact assessment.

Environmental impact: The effects that a community has

on the environment as a consequence of its activities.

Environmental management systems: Systems
established by tourism organisations with the aim of
mitigating negative environmental impacts.

Environmental scanning: The process of collecting

information to carry out a systematic analysis of the forces
effecting the organisation and identifying potential threats
and opportunities with view to generating future
strategies.

errors and omissions insurance: insurance coverage
equivalent to malpractice insurance, protecting an agent s

or operator s staff if an act of negligence, an error, or an
omission occurs which causes a client great hardship or
expense.

escort: (1) a person, usually employed or subcontracted
by the tour operator who accompanies a tour from

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