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waitlist: list of clients awaiting transportation or
accommodations at times when they are not available,
confirmed as a result of subsequent cancellations

wholesaler: a company that usually creates and markets
inclusive tours and FITs for sale through travel agents.
Although the term is used often as a synonym for tour
operator there are several distinctions: (1) presumably
sells nothing at retail while a tour operator often does both;
(2) does not always create his/her own products, while a

tour operator always does; (3) is less inclined than a tour
operator to perform local services.

Working Capital: Operational assets and liabilities needed
for everyday operation, e.g. cash or bank overdraft, stock
and trade creditors, known as net current assets/liabilities.

World Heritage Area: Land of cultural and/or natural
significance inscribed on the World Heritage List.

world heritage site: a site designated by UNESCO as
being of special historical, cultural or natural importance

Yield Management: "A revenue maximization technique
which aims to increase net yield through the predicted
allocation of available … capacity to predetermined

market segments at optimal price" .

Zoning: Different eco-systems may be zoned in terms of
their robustness to pressures from tourism in an attempt to
mitigate environmental damage

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