Page 152 - Human Rights
P. 152
Faculty of Nursing
Adult care Nursing Department
A complaint should be viewed as an instrument of performance improve mint in any healthcare
organization.
Indeed, there is an increase in complaints and legal proceedings for moral damage and personality
rights.
That is, it is often not a matter of professional malpractice or medical negligence but only of
deficient human relationships.
This complaint system implies a substantial change in the healthcare system from the perspective
of its humanization.
Personality rights are increasingly valued in this context.
Medical and other healthcare professionals should acquire specific empathic skills. Indeed, a good
professional practice should value not only technical competence but also soft skills that enable
professionals to deal with human suffering.
141 Academic Year 2025/2026
