Page 20 - CANCION 1ST QTR 2020

Improve Customer

Experience Through

Digital Transformation

Scott Argue
VP Client Services
SaskTel International

ommunication Service Providers (CSPs) are information integrates into network element management
faced with the ongoing challenge of enhancing systems and can be used to enable automation and
and transforming network technologies while intelligent service order activation.
Cmeeting increased customer demands. These
challenges are magnified when CSPs densify networks Digital transformation allows CSPs to centrally manage
by deploying fibre to replace traditional coax and copper telecommunications operations with a single solution.
technologies. Managing a mix of network technologies Some benefits of digital transformation include process
is onerous and adds complexity to business support alignment, simplification of daily operations, and the
systems (BSS) and operational support systems (OSS). opportunity to train staff with a standardized skillset.

CSPs must centrally manage network resources and Process Alignment
service orders to minimize risks and errors associated Eliminate information silos that exist when
with inventory reconciliation, customer billing, and cost there are multiple inventory management
control. Without central management, networks become systems in play. Aligning processes will create
poorly optimized which makes it difficult to achieve the an environment for knowledge sharing and data
desired return on investment. It is critical to maintain consistency for business rules, processes, and
accurate inventory of network resources to promote workflow.
informed decision-making, improve forecasting, and
expedite trouble resolution. Simplify Daily Operations
Central management of network elements
To compete in the evolving telecommunications simplifies integration and product maintenance
industry, CSPs should consider amalgamating while minimizing incompatibility between
BSS and OSS network technologies into a single systems. CSPs can maximize their return on
inventory management, assignment, provisioning, investment with informed decision-making
and activation solution. This consolidation requires based on accurate inventory, metrics, and a
digital transformation of static data into intelligent comprehensive view of network elements.
data by harvesting information from legacy databases,
spreadsheets, and other data sources. Once collected, the

18 CANCION 1ST QTR 2020