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When Lifting the Phone Lessens the Loneliness

Senior Help Line, Ireland’s only peer listening service is looking for new volunteers in Dublin.
Established 17 years ago, Senior Help Line is a national confidential telephone service for older people,
and is one of the few such services worldwide. Last year Senior Help Line took calls from over 25,000
older people from all parts of Ireland.
Callers can be lonely, anxious, in financial difficulties, worried about home security, health or family.
Some callers are depressed or suicidal or may be suffering from elder abuse. Some callers contact very
regularly for company and social contact.
Senior Help Line is open every day of the year, including Christmas Day, from 10am to 10pm, and is open
when many statutory services are closed. Senior Help Line is a programme of Third Age, a voluntary
organisation promoting the value of the contribution of older people.

The Senior Help Line LocCall number is 1850 440 444

Now Senior Help Line is centralising, while still being available to take calls from all parts of the country.
We are looking for volunteers to work in the city centre, Donnybrook and Leopardstown. The time
commitment is a three hour rota every three weeks. City centre volunteers work their three hours
between 10am and 4pm, Donnybrook volunteers between 4-7pm and Leopardstown volunteers work
from 7-10pm. There is flexibility around days of the week and times that suit.
We are looking for women and men aged 55+ who can commit to our five day training. All volunteers
are mentored on to the help line, and receive ongoing Continuous Professional Development.
We need people who are good listeners and realise the value of listening to someone who may be in distress
or may have few people to talk to. Volunteers are trained to listen empathetically and help a caller explore
their options if relevant. Callers may also be signposted on to other services as appropriate.
People volunteer for the help line because they have time on their hands and they want to do something
worthwhile, they feel they may have skills and experience they would like to use. Others enjoy the social
aspect and we facilitate a social group for volunteers involving visits, outings and get-togethers.

If you are interested in volunteering for Senior Help Line, please
phone Beryl on 087 3948856

LOCALL 1850 440 444

No landline call costing more than 30 cent
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