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Quality                             able to speak to this contractor directly about the
                                                                  issues we knew they had and they were able to re-
                                                                  evaluate the bidding process.
                               with Trey Griffith                  So the process works! When the first team simply
                               Director, Quality                  let us (Field Operations) know what was going on

                                                                  with their project, no action was needed by Field
                                                                  Operations; they were just keeping us informed. We
              The quality process works! Only if we all work
            together to ensure that it works. I wanted to take    were able to prevent repeat issues on another project
            a moment to talk about going from a negative to a     by notifying that team during the proposal phase of the
            positive ... we have a project that saw some issues   project. Continuous improvement works, and we have
            with work that was being put in into place by a       a plan and a process, but this only works with open
            contractor. Some of these issues where very critical   communication. Again, we are taking negatives and
            to the project, such as potentially using the incorrect   turning them into positives!
            waterproofing products and poor workmanship in        “We were able to prevent

     16     other areas. As the team kept me informed of how      repeat issues on another
            they were handling the issues, I made notes and
            identified them with the contractor.                  project by notifying that team
              As it turns out, we were bidding another project    during the proposal phase.
            in the same area and this contractor was bidding to
            us as well. After hearing this, we started talking to   Continuous improvement
            the project management team putting the proposal      works ... but this only works
            together to let them know of the issues. With this
            information the team working on the new project was   with open communication.”






                       Field                                       “I like being outside and being able to see what


                       Focus                                      I’ve done at the end of the day,” said Joey. “I like
                                                                  watching a project grow from the ground up.”
                                                                   Now that he’s been with the company for several
                                                                  years, Joey has worked on a variety of projects and
              Four years ago, Joey                                tasks, and he’s used to doing whatever the job takes.
            DeGiovanni began working                               “I do a lot of things; building things, breaking them
            as part of the Gray Ohio                              down...anything that needs to be done,” said Joey.
            Valley team. He’s currently
            a Concrete Foreman
            working on the White
            Dog project in Midway,
            Kentucky, where he
            spends his days outside        Joey DeGiovanni
            in an ever-changing                Foreman
            environment.
              Joey, who initially came to Gray after knowing
            an Ohio Valley Foreman that he grew up with,
            was interested in working in construction for a
            few reasons.
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