Page 2 - Waiter-Learner Manual (ENGLISH).indd

THE HITT PROGRAMME

One of the several skills building products developed by the High Impact Tourism Training
for Jobs & Income programme (HITT) is The Food and Beverage Service - Waiter curriculum
and training materials, designed to support informal workers and potential workers in the
tourism sector of Nepal to increase their productivity and professionalism, and increase
their employability and income opportunities.

The HITT programme is implemented by the Netherlands Development Organisation
(SNV) through the financial assistance of European Commission (EC) Investing in People
programme. The HITT initiative aims to contribute to sustainable pro-poor growth of the
informal tourism sector in the seven least-developed and developing countries in Sub-
Saharan Africa and Asia.

Within the framework of this initiative, SNV and its local partners have elaborated a skill
development programme for informal sector actors, notably women and youth, unskilled
and semi-skilled workers, in close collaboration with the private sector. In Nepal, the
HITT programme has been working with the tourism sector to identify occupations in
demand, develop training curriculums, produce training material and deliver training to
its beneficiaries. The six selected occupations include assistant cook, waiter, housekeeper,
service excellence and hygiene, trekking guide, and homestay and lodge operators.

ACKNOWLEDGEMENTS

SNV would like to thank first Employment Fund Secretariat (EFS) for coordinating among
TVET service providers to produce the training materials. We acknowledge expertise shared
by Jhapa technical institute, Global Institute of Hotel Management, Oriental Hospitality and
Tourism Training, Sahara School of Hospitality Management, Janahit Trading and Training
and Lisa Gordon-Davis in the development of the training model of Food and Beverage
Service - Waiter. SNV appreciates the contribution of Hospitality Solutions (HS) and Zaeem
Ahmed in developing the training materials and coordinating with key stakeholders to
develop the final product. Many thanks also to Monica Oliveros, Prakriti Sherchan from HITT
for their inputs. Special thanks go to Bibek Shrestha who coordinated the publication of this
series of manuals. We would also like to express our sincere thanks to Sanjay Madnani and
his team at Umbrello Design for design and illustration.

Contributions

This publication has been produced with the financial assistance of the European Union.
The contents of this publication are the sole responsibility of SNV and can in no way be
taken to reflect the views of the European Union. For more information on Europe Aid,
please visit http://ec.europa.eu/europeaid/