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FOOD AND BEVERAGE SERVICE - LEARNER'S MANUAL
6.4 Service sequence
When you serve a guest in your restaurant, there are specific procedures you need
to follow during service, which is known as service sequence. The service sequence is
integrated into guest circle. The guest circle consists following activities:
1. Receiving and Greeting 2. Seating 3. Presenting Menu 4. Take
beverage and food order 5. Place orders at bar and kitchen 6. Serving
beverages and food Clearing 7. Presenting the bill, receiving payment
8. Guests’ departure
6.4.1 Greeting and Seating Guests
Many hotels or restaurants may have a standard way to greet their guests. There is
usually a simple sequence of events that should occur when a guest enters a restaurant.
This sequence is called the 'meet-greet-seat' sequence, which means that you first meet
the guest; then greet them and finally, show them to their seats.
Meet Greet Seat
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