Page 97 - Waiter-Learner Manual (ENGLISH).indd

MODULE 7: FOOD & BEVERAGE CONTROL AND SELLING TECHNIQUES

• “Suggestive Selling” mean
encouraging guests to
buy additional food
&beverage. An example
of suggestive selling is
suggesting an appetizer
(snacks items) to go with
beverage (wine, whiskey
etc.) orders.

• “Up selling“ means suggesting more expensive and possibly better quality items.
Instead of simply bringing a guest your house brand of scotch, you can up sell
by asking, “Would you prefer Blue Label or White Label?” when a guest orders
the drink.

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