Page 38 - Warrah Annual Report 2021/2022

Quality & Training
Quality and Safeguards at Warrah has been an essential part of Warrah’s commitment to its stakeholders. The team set out to ensure that safety and continuity of daily operations was the organisation’s highest priority. It is evident in the past year that preparations and improvements created a safe and secure environment.
Commitment to Quality and Safeguards
With the development of Warrah’s Learning, Training, and Development plan, the Quality Team will identify and equip staff with the skills our clients need the most. We set out to build upon each team’s existing best practices
while developing proactive solutions through staff training.
• Interdivisional learning continues to increase
communication across the organisation.
• Awareness, collaboration, and appreciation
for the different requirements across
Warrah’s several divisions and areas.
• Promotion of common standards across the
entire organisation which promotes clarity,
direction, and clear guidance.
• Engaging, involved, and equipping staff
through coaching or consulting.
• Setting the trend and leading by example
for all stakeholders to be inclusive and
transparent.
• Creating a safe space for all stakeholders
to improve the effectiveness of incident management processes, positive behaviour support strategies, and a stronger focus on health and safety.
Continuous Improvement
Quality implementation at the organisational level will greatly support continuous improvement in systems across all divisions. Developing a new policy framework that encompasses a company-wide scope will specifically support each division to achieve their unique targets while meeting their specific regulatory standards and requirements. We have set out to better support Warrah’s Disability and School Divisions by ensuring our policy framework clearly identifies roles and responsibilities across the organisation.
• Launching in April 2022, the quality implementation plan spans over 12 months, is delivered in four (4) phases, and is aligned with Warrah’s ethos to support continuous improvement.
• The plan’s initial phase is focused on
the development of confidence and leadership amongst teams, managers, staff, participants, and external stakeholders alike. This phase has allowed our team to assess, review, and establish an initial baseline of quality across Warrah.
The active participation of Warrah’s stakeholders in our policy development and practice is vital to continuous improvement. We have set out to review and assess the effectiveness of our policies with a greater focus on incident and risk management. Review of our systems has allowed us to plan for continuous improvements that will better assess and meet the needs of our stakeholders.
• Management reviews and auditing has
assisted our team to assess the strengths and weaknesses of our systems currently in place.
• Our team has developed a Quality Implementation Plan to organise and systematically achieve audit readiness.
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