Page 39 - Warrah Annual Report 2021/2022

Staff learning to safely administer insulin.
The enthusiasm, response, and acceptance of quality implementation will continue to support Warrah’s continuous improvement: setting goals, team building and team exercises. Our team has set out to continue the momentum achieved and create pathways.
• Adoption of a compliant policy framework that is organic, person-centred, and focused on the needs of the people at Warrah.
• Deliver a rewarding experience for all levels of Warrah’s stakeholders, including Board members, executive managers, cluster and area managers, coordinators, staff, clients, and their family members alike.
• Ensure that resources and time are dedicated to the healthy development of improvements with people at the centre of decision-making and quality.
Practice and Outcomes
Planning has been paramount in the months leading up to the launch of several quality- driven initiatives. Short and long-term projects were launched to review and develop Warrah’s policy framework. Implementation and improvement of the use of software solutions have been key to verify the effectiveness of planning and implementation. Supporting
the change and transition of staff roles across Warrah has assisted in the reallocation and training of essential responsibilities. Our team has set out to interpret quality in its many forms and lead by example.
• Development of a Policy Review and Development plan targeting the review and update of Warrah’s policy framework and scope before the end of the 2022 calendar year.
• Projects centred around systems improvement have supported the implementation of Folio for facilities management workflow, tracking, and reporting. Technical challenges and obstacles have also been navigated to ensure the security, integrity and competency of workflows and information management at multiple levels.
• Shifts in the organisation provided opportunities to reallocate roles and responsibilities so that staff support
is enhanced through stronger internal processes. This includes behaviour
support plan implementation, training
and professional development, workers compensation and Return to Work programs.
• A refocus on workplace health and environmental safety for all stakeholders saw a refresh of Warrah’s Health and Safety Committee with a stronger focus on policy development and safe work practices.
Fred Cloos
Quality Manager
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