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C. Thanking

Thanking is an expression that we show or say to express gratefull feeling to other people.

Thanking expressions Responses
Thank you very much. You are welcome
Thanks a lot. Don't mention it
I should like to express my gratitude for... It’s my pleasure
I should like to express my appreciation for Not at all.
I'm really grateful to you for... That's alright
Table 1.5 Thanking expression

Example:
Shop assistant : What I can do for you, sir?

Buyer : I am looking for a pen with thick black ink.

Shop assistant : Oh, we have some kind of pens you mean. Wait a minute; I’ll take them for you.
Buyer : Okay, thanks a lot.

Shop assistant : It’s my pleasure, sir.

D. Apologizing

Apologizing is an expression to admit that you do something that upsets another person

Apologizing Expressions Responses
I'm sorry for .... Never mind .

I must apologize. It doesn’t matter.

I do apologize for .... Don't apologize
Pardon me for… That's all right

please forgive me for... Forget about it

Excuse me for… That’s okay.
Table 1.6 Apologizing expression

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