Page 2 - 2025 -4 Courier.pub

PRESIDENT’S COLUMN
The Club at WestPark
Community Association

It’s good that we have observant neighbors who have a concern for the welfare of our
community, residents, and our common property. 3240 Kennerleigh Parkway,
Roseville, CA 95747
Phone: (916) 771-7801
Recently, on a weekend evening, I received a couple of phone calls and text messages Fax: (916) 771-7827
that all of the exterior lights were out at the Retreat. While the lights were on inside,
the building and parking lot lights were dark. www.theclubatwestparkca.com
Mary Gale,
Board President The Retreat Facility Hours
I emailed our General Manager, as did others. She issued an email to residents about
the outage, with a caution to be careful when walking to and from the building, Monday - Friday
should someone be out before dawn. The parking lot was very slippery because it had 8:00 a.m. - 9:00 p.m.
been raining all weekend. Saturday & Sunday
9:30 a.m. - 4:30 p.m.
I learned something new in this situation, something that I should have known but
didn’t. First Service Residential has a hotline for questions and concerns. It’s called
the 24/7 Customer Care Center at 1-800-428-5588. FirstService Residential
Customer Care Center
True, the line is automated and any user will have to navigate a menu. The first (800) 428-5588
prompt is “if you have an emergency, please press one.” As you go through the menu, Resident Portal
you will reach a live person. If the customer service representative can’t handle the https://theclubatwestpark.connectresident.com/
matter on their own, they message our Club at WestPark management team.
Board of Directors
This line can be used for other issues such as questions about rules, documents, Mary Gale, President
assessments and the like but, generally, a member would contact the office at the Terry Eyrich, Vice President
Retreat for these matters. And if something happens off-hours that’s life-threatening Richard Tipton, Member at Large
such as fire, flood, accident etc., a person certainly would want to call 911 first before Linda Mohr, Secretary
the Customer Care Center. Sandra Boyle, Treasurer

I know the number has been published before, but I didn’t make note of it. I have Email: boardofdirectors@tcwp.net
now, and I hope you will, too. We will do more to publicize the hotline. Meantime,
I’m grateful for the care and concern of you, my neighbors. 2025 Board of Directors
Monthly Meetings
Meetings are open to all
members of the Association.
Next Meeting
Wednesday, April 30th
at 3:00pm

Onsite Association Staff
916-771-7801

Laura Young, General Manager
Next ARC Meeting Laura.E.Young@fsresidential.com
Tuesday, April 22nd at 8:30am
Christina Gee, AGM
Next Open Session Board Meeting christina.gee@fsresidential.com
Wednesday, April 30th at 3:00pm
Shannon Van Every, Lifestyle Director
shannon.vanevery@fsresidential.com

Home Specific Emergencies
A reminder about operation of the HOA (800) 762-5858
Compliance, financial reporting, and quarterly assessments are managed by FirstService Residential. FirstService staff are engaged by and
work at the will of the Board of Directors. The Board is responsible for their management. Contact Laura Young, General Manager first, if
you have any questions or concerns you feel need to be addressed.
If you feel that the matter needs to be brought to the Board’s attention, please send an email to boardofdirectors@tcwp.net. The email will be Home Warranty Questions
received by the entire Board, Laura Young, General Manager and Sara Jue, Vice President of Active Adult Communities. All norcal@pultegroup.com
correspondence is included in the monthly Board packet for review at the next Board meeting. A member in good standing can ask for a
private meeting with the Board to discuss personal matters.
April 2025 Page 2